Policies

At Chantel Funk + Co., our policies are designed to protect your time, our artists’ time, and the experience we strive to create for every guest. Thank you for helping us provide a calm, intentional, and welcoming environment for everyone who visits.

Booking Your Appointment

We recommend booking your next appointment before leaving the salon to ensure you receive your preferred date, time, and artist. Our schedules often book several weeks in advance, particularly for colour appointments and signature services.

Deposits

A $100 non-refundable booking deposit is required for:

All new colour guests
Appointments requiring significant time
Select specialty services

Your deposit will be applied to your appointment total.

Credit Card on File

To confirm your reservation, we require a valid credit card to be securely stored on your account.

If you prefer not to keep a credit card on file, a non-refundable $100 booking deposit is required before your appointment can be confirmed.

Cancellations & Rescheduling

Your appointment time has been reserved exclusively for you.

We kindly request 48 hours’ notice should you need to cancel or reschedule your appointment.

Appointments cancelled with less than 48 hours’ notice will be subject to the following fees:

Colour Appointments: $100
Cut Appointments: $40

If a deposit has been paid, the applicable cancellation fee will be deducted from your deposit.

Repeated late cancellations or missed appointments may require full prepayment for future bookings.

Late Arrivals

If you arrive more than 15 minutes late, we will do our best to accommodate your appointment.

Depending on the remaining appointment time, we may need to:

Adjust your service
Reschedule your appointment
Apply the applicable cancellation fee if the service can no longer be completed safely or to our standards

Our goal is always to provide every guest with the experience they deserve without compromising the appointments that follow.

Health & Wellness

The health and comfort of both our guests and our team is important to us.

If you are feeling unwell or experiencing symptoms of a contagious illness—including fever, persistent cough, vomiting, or other flu-like symptoms—we kindly ask that you contact us to reschedule your appointment.

We appreciate your understanding as we work to maintain a healthy environment for everyone.

If you would feel more comfortable with your stylist wearing a mask during your appointment, simply let us know. We are happy to accommodate your request.

Cleanliness & Safety

Maintaining a clean, safe, and professional environment is part of our commitment to exceptional service.

Our team follows strict sanitation protocols, including:

Thorough cleaning and disinfection of all tools and equipment between guests
Sanitizing stations after every appointment
Regular cleaning of high-touch surfaces throughout the salon
Adherence to provincial health and sanitation standards

Walk-In Appointments

To provide every guest with the attention and experience they deserve, we operate by appointment only.

If you’re hoping to visit us, we’d love to help you find the best appointment. Please call, text, or book online.

Consultations

Every beautiful result begins with a conversation.

We offer in-person consultations for all major colour transformations, extensions, and corrective services. Virtual consultations may also be available when appropriate.

If you’re unsure what to book, we’ll happily guide you toward the collection that’s right for you.

Subscription Memberships

Guests enrolled in one of our membership programs will have payments processed on the 1st of each month.

Membership changes or cancellations require 30 days’ notice.

Membership fees are non-refundable and cannot be converted into account credit unless otherwise stated in your membership agreement.

Our Commitment

We believe beautiful hair begins with trust.

Our commitment is to provide exceptional artistry, honest recommendations, healthy hair practices, and an experience that feels thoughtful from beginning to end. In return, these policies allow us to respect every guest’s time, support our artists, and continue delivering the level of care Chantel Funk + Co. is known for.

Book an Appointment

Booking and Cancelling Appointments
It is preferred that appointments be pre-booked in order to maintain the recommended cut, color or treatment, and to ensure that the stylist can accommodate your schedule. The stylists at Chantel Funk + Co. are often booked ahead of time and cannot guarantee last minute appointments. We require a non-refundable deposit of $100 for all new clients undergoing any colouring treatment. This deposit will be applied to the final cost of the booked appointment.

Credit Card Policy: We will require a current credit card to be added to your file upon booking your appointment. If you do not have a credit card or prefer not to add your credit card to your file, you must provide a non-refundable $100 deposit, which will be applied to the final cost of the booked appointment and will not be refunded on cancellation.
Cancellation Policy: 48 hours notice is required in order to cancel or reschedule any appointment. If you are unable to give 48 hours notice, you will forfeit your deposit and it will not be refunded; the deposit will be applied to the cost of the missed appointment. Failure to give 48 hours notice will mean that another deposit will be required before booking any future appointments.

In the event of your failure to attend your scheduled appointment or should you cancel or reschedule without giving 48 hours notice, the credit card on file will be charged a cancellation fee (the “Cancellation Fee”), being $100 for any colour appointment and $40 for any cut appointment. In the event your scheduled appointment requires a deposit to be put on file, the aforementioned cancellation fee will first be deducted from any deposit we have on file and any balance owing will be charged to your credit card.

Late Policy: In the event you arrive to your appointment late by 15 minutes or longer and we can still accommodate your appointment, we reserve the right to charge a late fee of $25. If you arrive to your appointment late by 15 minutes or longer and we can no longer accommodate your appointment, the Cancellation Policy will apply and the credit card on file will be charged the Cancellation Fee.

Illnesses, Including COVID-19
We take the health and safety of our staff and clients seriously and are taking steps in order to reduce risk of exposure to anyone who may be sick. In light of this, if you have any cold or flu-like symptoms, please contact us to cancel or reschedule your appointment. If we become aware that any of the foregoing is applicable and you have failed to cancel or reschedule your appointment, we will reserve the right to cancel your appointment and you will be subject to the Cancellation Fee.
Chantel Funk + Co. abides by the Fraser Health Authority guidelines to prevent health hazards and reduce the risk of transmitting communicable diseases or infections. If you would like a staff member to wear a mask, please ask we will accommodate your request.

In the event that Chantel Funk + Co. is required to cease or limit operations due to a government mandated shut down or an occurrence of COVID-19 at its location leading to a full or partial shut down, Chantel Funk + Co. will reserve the right to cancel any appointment and will use reasonable efforts to reschedule appointments once its facilities are cleared to reopen.

Subscriptions
If you have agreed to partake in our subscription service via our Mindbody Software, we confirm that payments for the subscription will be charged on the 1st of every month. In the even that you wish to cancel or change the terms of your subscription service, one month’s notice shall be required. We confirm that there shall be no refund on any payments made under the subscription program and payments do not offer a credit on your account.